Please understand that once you have pressed the "confirm" button, editing or cancellation of your order may not be possible. However, changing certain parameters such as Customer address, etc., may still be possible provided that such an option is available in your account. We cannot guarantee that such changes in your order will actually be made, but we can assure you we will try our best in each individual case. In case of a Product not received or claimed as flawed or defective, we promise we will look into it, conduct reasonable investigation and will decide at our sole discretion about possible replacement of Products and refund the Customer
Once we deliver items to the carrier, the risk of loss and title for such items are transferred to the User. Claims related to a lost shipment are the responsibility of the Customer and it's up to the Customer to file such claim provided that carrier tracking system shows that the Product was delivered. In cases like this, Italian Pride has no obligation to resend the Product or make any refunds.
If the Customer demands replacement of the Product or return of the funds, Italian Pride will take such a request into consideration only: (a) in case there is a broken or missing Product, or a print error if it is Italian Pride’s fault and (b) provided that Italian Pride receives a complaint about the broken product within 30 days from the day the Product was delivered to the Customer, or if the Product is missing, within 30 days after the estimated delivery date.